Returns & Refunds
If you are not happy with your purchased item/s, on receipt of goods you must immediately notify us by emailing firstname.lastname@example.org within 7 working days of delivery, using your order number as reference. Goods can be returned within 14 days of purchase.
If the goods delivered are defective or do not comply with any aspect of our contract, you will be entitled to a full refund including any postage costs purchased or incurred. If the item/s are not defective and for whatever reason you have changed your mind; items will be returned at your expense and we recommend adequately insuring the return parcel as well as track and trace to ensure against loss of package because no refund will be given until receivership of your returned order. You will then receive a full refund excluding initial delivery charges. Returned packages must include the original completed dispatch note and the order number on the outside of the package. Anything returned to us must include the original packaging and attached swing tickets and arrive back to us in the condition that they were received.